COVID-19 has brought many challenges to Property Supervisors. As we weather this virus and try to be as safe as possible, we face many challenges. In the last months, we have been continuing to adapt the way we show properties, conduct property inspections, coordinate maintenance requests, and using rental assistance programs to continue to provide the best service possible.
Showing Properties: we offer self-guided showings and virtual tour options
Property Inspections: Interior/exterior property inspections are performed following social distancing guidelines. If a resident refuses entry due to COVID-19, we accommodate the resident as much as possible only if the matter does not pertain to an emergency issue that is causing damage or putting other residents at risk.
Coordinating Maintenance: All of our vendors follow social distancing guidelines and coordinate maintenance repairs directly with the residents. If a resident refuses entry due to COVID-19, we accommodate the resident as much as possible only if the matter does not pertain to an emergency issue that is causing damage or putting other residents at risk. Even with the challenge of working through COVID-19 we are determined to service tenants in a timely and efficient manner. Special thanks to you for quick responses to our emails, requesting over the limit approvals, estimate approvals, etc. This truly make our jobs a lot easier.
Emergency Rental Assistance Program: As Covid-19 continues to affect clients and tenants with financial stress, GTR Management is committed to assisting both our clients and tenants through these difficult times.
We discussed with all renters with arrears greater than $500, directing them to apply to the designated rental assistance program pertaining to their home address.
These programs have allowed a number of owners to get reimbursed for eligible renters who have unpaid rent dating back to April 1, 2020. Therefore, with these two factors of communication, owners have received financial benefits of these programs and we have the satisfaction of knowing that our clients have one less thing to worry about during this ongoing pandemic.
Application and approval process is tedious. However, once approved, funds are usually sent within two to three weeks.
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